FAQ's
What are Remy hair extensions?
Remy hair is a human hair extension where the cuticles and strands flow in the same direction. This gives the most natural look and feel possible and is typically done with hair donations that are cut close to the root. This provides a smooth feel and full appearance, while offering one of the highest quality options on the market.
Where does your Remy hair come from?
We source our hair only from our thoroughly vetted partners in Asia. We visit these locations in person to ensure that all of our extensions are ethically sourced, that people are paid fair trade value for their donations, and that it is 100% Remy human hair.
It’s common for Remy hair to come from donations made to Temples and Monasteries, which sell these hair donations to support their projects and expenses.
Why are your Remy hair extensions more expensive?
We’ve meticulously compared and researched the different hair qualities offered by leading hair extension brands, and can confidently say that our Remy hair extensions are made of exceptional quality—soft and silky from root to tip, with no chemical or factory smell.
Because Remy hair extensions are premium quality, you’ll find that they last longer than other grades of hair extensions. Think of it as investing now so you can enjoy soft, tangle-free hair that you can wear over and over again. It could even save you money in the long run as you avoid lower-quality hair extensions that require quick replacement.
How do I choose the right shade for me?
Your choice of color will depend on your current hair color and the look you want to create. For example, if you want to add highlights or add some dimension to your hair, choosing one shade lighter than the color of your natural hair will likely give the results you want.
We’ve filmed most of our shades in ultra HD, natural sunlight so you can see how the color will look in real life (we’re working on getting all the shades in the video for you). If you’re unsure of which color is best for you, we recommend using our shade-matching service.
Can I wash and style Remy hair extensions?
While Remy extensions can be washed, they typically don’t need to be as often as you would with your hair. This is because they don’t have a natural supply of oils that makes hair greasy and needing a wash.
As for styling, it is absolutely safe to use heat or non-heat styling methods with Remy hair. We recommend using a heat protectant product before you get started, along with a Remy hair-repair spritz every few months. This will restore any moisture lost to the styling process, allowing it to look smooth and shiny, and can even help it to last longer.
Keep your heat styling tools to 120C/250F or less to avoid causing heat damage to your Remy hair extensions.
Can I dye Remy hair extensions to match my hair?
Yes, Remy hair extensions can be dyed without causing them excessive damage. That said—we recommend using a professional service to dye your Remy hair as the dye must be applied correctly to get the exact color you want.
If you do decide to dye your Remy extensions at home we recommend against using bleach as there is a higher risk of damaging the hair. This means that dye with any more than 6% peroxide shouldn’t be used. And if you’re looking to go darker, don’t go more than 2 shades darker than what your extensions currently are.
We recommend doing a strand test before dyeing the entire extension set to avoid unwanted results.
How do I take care of my Remy extensions?
Use sulfate-free products when shampooing and conditioning your Remy hair extensions. We also recommend using a wide-tooth comb when detangling and storing your extensions in a cool, dry place when not in use. Using a hair net is a great idea for storing as it can keep your extensions smooth and can help them last longer.
How long do Roxy Hair extensions last?
With the right care, Roxy Hair extensions can last up to 6-12 months or even longer. Taking proper care of your extensions will go a long way in their life span.
How do I use clip in extensions for a natural look?
While most people discover what works best for them over time, a great place to start is by parting your hair horizontally and clipping the wefts close to the roots.
Once the extension(s) are in place, gently comb or style them together with your natural hair to get a seamless finish.
Do you offer customized options for your clip in extensions?
While we don’t currently offer customized options for our clip in extensions, we’re sure you’ll find something you love from our diverse range of color options.
Can I sleep or swim with my extensions in?
While it is possible to sleep and swim with Remy hair extensions, we recommend avoiding this as they can become tangled, matted, or even damaged. In the long run, it will be a lot easier to take them off when swimming or going to bed for the night.
Are Roxy Hair extensions comfortable enough to wear all day?
Yes, they are! We’ve designed these extensions to be especially lightweight and comfortable so you can wear them all day without a hitch. The slim weft is what makes this possible, as it lays close to the scalp for a natural appearance and comfortable wear.
Can I wear Roxy Hair Clip In extensions every day?
Yes, we’ve designed our clip ins for everyday wear. This makes them great for work, running errands, special events, and any other occasion where you want to add natural-looking volume and length to your hair.
Do you offer installation services for extensions?
Roxy Hair does not offer installation services for extensions. However, our extensions are designed for easy self-installation, and we provide detailed instructions and tutorials to help you achieve the perfect look at home.
Are Roxy Hair extensions suitable for all hair types?
Roxy Hair extensions are suitable for most hair types, including straight, wavy, curly, and textured hair. Once styled to the look you want, our extensions can blend with your natural hair for that perfect look.
Can I return or exchange my clip in extensions if they don't match my hair color?
Yes, we accept all returns and exchanges within 30 days of purchase if the packaging is unopened. Please note that we do not accept returns with items that have been opened.
Each of our Clip In extensions comes with a hair sample so you can match the shade to your hair before opening the box. If you’re unsure of which color to choose, we recommend using our shade-matcher service, which you can find here.
Do you offer international shipping?
Yes, we ship internationally.
How can I contact Roxy Hair customer support for assistance?
If you need help or have any questions, please don’t hesitate to contact us. We’re here to help!
Remy hair is a human hair extension where the cuticles and strands flow in the same direction. This gives the most natural look and feel possible and is typically done with hair donations that are cut close to the root. This provides a smooth feel and full appearance, while offering one of the highest quality options on the market.
Where does your Remy hair come from?
We source our hair only from our thoroughly vetted partners in Asia. We visit these locations in person to ensure that all of our extensions are ethically sourced, that people are paid fair trade value for their donations, and that it is 100% Remy human hair.
It’s common for Remy hair to come from donations made to Temples and Monasteries, which sell these hair donations to support their projects and expenses.
Why are your Remy hair extensions more expensive?
We’ve meticulously compared and researched the different hair qualities offered by leading hair extension brands, and can confidently say that our Remy hair extensions are made of exceptional quality—soft and silky from root to tip, with no chemical or factory smell.
Because Remy hair extensions are premium quality, you’ll find that they last longer than other grades of hair extensions. Think of it as investing now so you can enjoy soft, tangle-free hair that you can wear over and over again. It could even save you money in the long run as you avoid lower-quality hair extensions that require quick replacement.
How do I choose the right shade for me?
Your choice of color will depend on your current hair color and the look you want to create. For example, if you want to add highlights or add some dimension to your hair, choosing one shade lighter than the color of your natural hair will likely give the results you want.
We’ve filmed most of our shades in ultra HD, natural sunlight so you can see how the color will look in real life (we’re working on getting all the shades in the video for you). If you’re unsure of which color is best for you, we recommend using our shade-matching service.
Can I wash and style Remy hair extensions?
While Remy extensions can be washed, they typically don’t need to be as often as you would with your hair. This is because they don’t have a natural supply of oils that makes hair greasy and needing a wash.
As for styling, it is absolutely safe to use heat or non-heat styling methods with Remy hair. We recommend using a heat protectant product before you get started, along with a Remy hair-repair spritz every few months. This will restore any moisture lost to the styling process, allowing it to look smooth and shiny, and can even help it to last longer.
Keep your heat styling tools to 120C/250F or less to avoid causing heat damage to your Remy hair extensions.
Can I dye Remy hair extensions to match my hair?
Yes, Remy hair extensions can be dyed without causing them excessive damage. That said—we recommend using a professional service to dye your Remy hair as the dye must be applied correctly to get the exact color you want.
If you do decide to dye your Remy extensions at home we recommend against using bleach as there is a higher risk of damaging the hair. This means that dye with any more than 6% peroxide shouldn’t be used. And if you’re looking to go darker, don’t go more than 2 shades darker than what your extensions currently are.
We recommend doing a strand test before dyeing the entire extension set to avoid unwanted results.
How do I take care of my Remy extensions?
Use sulfate-free products when shampooing and conditioning your Remy hair extensions. We also recommend using a wide-tooth comb when detangling and storing your extensions in a cool, dry place when not in use. Using a hair net is a great idea for storing as it can keep your extensions smooth and can help them last longer.
How long do Roxy Hair extensions last?
With the right care, Roxy Hair extensions can last up to 6-12 months or even longer. Taking proper care of your extensions will go a long way in their life span.
How do I use clip in extensions for a natural look?
While most people discover what works best for them over time, a great place to start is by parting your hair horizontally and clipping the wefts close to the roots.
Once the extension(s) are in place, gently comb or style them together with your natural hair to get a seamless finish.
Do you offer customized options for your clip in extensions?
While we don’t currently offer customized options for our clip in extensions, we’re sure you’ll find something you love from our diverse range of color options.
Can I sleep or swim with my extensions in?
While it is possible to sleep and swim with Remy hair extensions, we recommend avoiding this as they can become tangled, matted, or even damaged. In the long run, it will be a lot easier to take them off when swimming or going to bed for the night.
Are Roxy Hair extensions comfortable enough to wear all day?
Yes, they are! We’ve designed these extensions to be especially lightweight and comfortable so you can wear them all day without a hitch. The slim weft is what makes this possible, as it lays close to the scalp for a natural appearance and comfortable wear.
Can I wear Roxy Hair Clip In extensions every day?
Yes, we’ve designed our clip ins for everyday wear. This makes them great for work, running errands, special events, and any other occasion where you want to add natural-looking volume and length to your hair.
Do you offer installation services for extensions?
Roxy Hair does not offer installation services for extensions. However, our extensions are designed for easy self-installation, and we provide detailed instructions and tutorials to help you achieve the perfect look at home.
Are Roxy Hair extensions suitable for all hair types?
Roxy Hair extensions are suitable for most hair types, including straight, wavy, curly, and textured hair. Once styled to the look you want, our extensions can blend with your natural hair for that perfect look.
Can I return or exchange my clip in extensions if they don't match my hair color?
Yes, we accept all returns and exchanges within 30 days of purchase if the packaging is unopened. Please note that we do not accept returns with items that have been opened.
Each of our Clip In extensions comes with a hair sample so you can match the shade to your hair before opening the box. If you’re unsure of which color to choose, we recommend using our shade-matcher service, which you can find here.
Do you offer international shipping?
Yes, we ship internationally.
How can I contact Roxy Hair customer support for assistance?
If you need help or have any questions, please don’t hesitate to contact us. We’re here to help!
